Privacy Policy

At Dions, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website food-dions.top, place orders, interact with our food services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We take your privacy seriously. This Privacy Policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online and in connection with our food business operations. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

1. About This Policy and Who We Are

This Privacy Policy applies to Dions, a food business operating in the United States. Our website is located at food-dions.top and our primary contact email is [email protected]. When we refer to "Dions," "we," "us," or "our" in this policy, we are referring to the business entity responsible for your information under this Privacy Policy.

We operate as a food service business subject to applicable United States federal and state privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and any other applicable state or federal privacy regulations. We are committed to compliance with all such laws and regulations.

This policy governs your use of our website, our online ordering systems, our marketing communications, and any other interactions you may have with our business. It covers all personal data collected through digital and offline means in connection with our food services.

2. Information We Collect

We collect information from you in a variety of ways when you interact with our website and services. The categories of information we collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, sign up for our newsletter, participate in a promotion, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery addresses
• Date of birth (where required for age verification)
• Username and password (stored in encrypted form)
• Payment information (processed securely via third-party payment processors; we do not store full card numbers)
• Dietary preferences and food allergy information (when voluntarily provided)
• Order history and preferences

2.2 Usage Data and Interaction Information

When you visit our website or use our online services, we may automatically collect certain information about your interaction, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Items added to cart and purchase behavior
• Date and time of your visits
• Referring website or source that directed you to our site
• Error logs and performance data

2.3 Device and Technical Information

We collect technical information about the devices you use to access our services, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution
• Mobile device identifiers (where applicable)
• Language settings
• Geographic location data (city/region level, derived from IP address)

2.4 Cookie and Tracking Technology Data

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect information about your browsing behavior. This includes session identifiers, preference data, and analytics data. For more detailed information about our use of cookies, please refer to Section 9 of this policy.

2.5 Communications Data

When you contact us by email, through our contact form, or via any other communication channel, we collect the content of your messages, your contact details, and records of our correspondence with you.

2.6 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with our social media pages or use social login features)
• Marketing partners and advertising networks
• Analytics providers
• Payment processors and fraud prevention services
• Food delivery platform partners

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Food Services

• Process and fulfill your food orders and transactions
• Manage your account and provide customer support
• Send order confirmations, receipts, and delivery updates
• Communicate with you about your orders, inquiries, or complaints
• Accommodate dietary preferences and allergy requirements
• Facilitate loyalty programs or rewards (if applicable)

3.2 Improve and Optimize Our Services

• Analyze usage patterns and customer behavior to improve our menu and website
• Conduct internal research and analytics
• Test new features, products, and services
• Monitor and address technical issues and errors
• Measure the effectiveness of our content and marketing efforts

3.3 Marketing and Promotional Communications

• Send promotional emails, newsletters, and special offers (with your consent where required)
• Display personalized advertisements on our website and third-party platforms
• Notify you about new menu items, seasonal promotions, and events
• Conduct surveys and collect feedback about your experience

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders or account.

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to legal requests, court orders, or governmental authority demands
• Protect against fraud, unauthorized transactions, and other illegal activities
• Enforce our Terms of Service and other agreements
• Protect the safety, rights, and property of Dions, our customers, and the public

3.5 Business Operations

• Maintain accurate business records
• Process payments and manage billing
• Manage supplier and partner relationships
• Conduct due diligence for business transactions such as mergers or acquisitions

4. Legal Basis for Processing Your Information

Where applicable under United States law, our processing of your personal information is grounded in the following legal bases:

• Contractual Necessity: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and securing our systems, provided these interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as subscribing to our marketing communications or accepting non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist in operating our website and delivering our food services. These providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this policy. Categories of service providers include:

• Payment processors (e.g., for secure transaction handling)
• Delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email marketing platforms
• Analytics and performance monitoring tools (e.g., Google Analytics)
• Customer support software providers
• Advertising networks and retargeting services
• Fraud detection and security services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend the rights or property of Dions
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such change in ownership and any choices you may have regarding your information.

5.4 With Your Consent

We may share your information with third parties in other ways if you have provided explicit consent for us to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or business purposes.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information, but if you believe your data is being shared in a way that constitutes a "sale" under the CCPA, you may contact us to exercise this right.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different quality of service because you exercised your privacy rights.

To exercise any of these rights, please submit a verifiable consumer request to us by email at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension when reasonably necessary.

6.2 General Privacy Rights (All US Users)

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
• Right to Object: You may object to certain processing activities, including direct marketing.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: food-dions.top

We may need to verify your identity before processing your request. This is to ensure that we protect your information and do not release it to unauthorized parties. Verification may include confirming your email address, order history, or other identifying information.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive information such as passwords
• Secure payment processing via PCI-DSS compliant third-party processors
• Firewalls and intrusion detection systems
• Regular security patching and software updates
• Multi-factor authentication for administrative access to systems

7.2 Administrative Safeguards

• Staff training on data privacy and security best practices
• Access controls ensuring that only authorized personnel access personal data
• Data minimization practices — we only collect what is necessary
• Regular review of our privacy and security policies
• Vendor due diligence and data processing agreements with third-party service providers

7.3 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Where required by state law (such as applicable US state breach notification laws), we will notify affected individuals and relevant authorities promptly. If you believe your information has been compromised, please contact us immediately at [email protected].

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it. In some cases, we may anonymize your data so that it can no longer be associated with you, in which case we may retain and use such anonymized data without further notice.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts. This section provides a brief overview; a detailed Cookie Policy is available on our website.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, keep you logged in, and provide us with information about how you use the site.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These include session management and security cookies. You cannot opt out of these.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences (such as language settings, location, or saved cart contents) to improve your experience.
• Marketing and Advertising Cookies: Track your browsing habits to deliver relevant advertisements on our site and on third-party platforms. These may be set by us or by our advertising partners.

9.3 Managing Your Cookie Preferences

You can control cookie settings through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please review our full Cookie Policy available at food-dions.top.

10. Children's Privacy

Our food services and website are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you are under 18 years of age, please do not provide any personal information on our website or use our services. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. We go beyond the minimum COPPA requirements by setting our age threshold at 18.

11. International Data Transfers

Dions is based in the United States and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your data may be transferred to, stored in, and processed in countries outside of the United States.

Where we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Contractual clauses requiring third-party recipients to protect your data to the same standards we apply
• Ensuring that recipient countries or organizations provide an adequate level of data protection
• Using service providers that maintain appropriate security certifications and privacy frameworks

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries where our service providers operate. We will always handle your data in accordance with this Privacy Policy, regardless of where it is processed.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, including food delivery platforms, social media pages, and partner websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

When you click on third-party links or access embedded content (such as maps, social media feeds, or payment gateways), those third parties may collect information about you independently according to their own privacy policies. We do not control, endorse, or make any representations about these third-party sites.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you can use the methods described in Section 9 to manage your tracking preferences, including opting out of analytics and advertising cookies.

14. FTC Act Compliance

Dions is committed to compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including unfair or deceptive data collection and privacy practices. Our privacy practices are designed to be transparent, honest, and consistent with what we represent in this policy. We do not engage in deceptive data collection, misleading marketing, or unfair processing of consumer information.

If you believe that our data practices constitute an unfair or deceptive practice, you have the right to file a complaint with the Federal Trade Commission (FTC). Instructions on how to file a complaint are provided in Section 16 below.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at food-dions.top
• Notify you by email (if we have your email address) or by a prominent notice on our website when changes are material

Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with a relevant authority.

16.1 Federal Trade Commission (FTC)

You may file a complaint with the FTC regarding unfair or deceptive business practices, including privacy violations:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

16.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Online: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

16.3 Your State Attorney General

Many US states have consumer protection divisions within their Attorney General's offices that handle privacy-related complaints. We encourage you to consult your state's Attorney General website for information on how to file a complaint in your jurisdiction.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

• Your full name
• Your email address associated with your account (if applicable)
• A clear description of your inquiry, request, or concern
• The nature of your request (e.g., access, deletion, correction, opt-out)

We will acknowledge receipt of your request within 5 business days and aim to provide a full response within 30 days. For complex requests or where permitted by law, we may extend this period, and we will notify you if this is necessary.

This Privacy Policy was last reviewed and updated on May 21, 2026. All rights reserved. Dions — food-dions.top.